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In production · 2024

Omnichannel AI Support

A SaaS platform with AI agents that serve a company's customers across several messengers at once.

  • AI / LLM
  • Business apps

A platform where companies run their own AI customer-service agents. An agent answers from the company's knowledge, works across several messengers at once and hands the conversation to a human when it is not enough.

Problem

Small and mid-sized companies receive customer questions in several channels at once. The answers are repetitive but require knowing the offer, and agents are not available around the clock.

Solution

A company adds its documents and website as a knowledge base and connects its channels and CRM. The platform runs conversations, hands them to a live agent, sends follow-ups and shows statistics for every customer.

What the system does

  • AI agents that answer from the company's knowledge
  • Several messengers handled from one panel
  • Hand-off to a live agent
  • Automatic follow-up messages
  • CRM integration
  • Statistics and usage billing for every platform customer
  1. Messaging channels
  2. Language model
    • Knowledge base
    • Hand-off to a person
  4. CRM
A conversation from channel to answer

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